CLOC - Law Firm Performance Evaluation

Space Cell
Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers	Reset star selection 1 out of 5 stars for Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers: &nbsp 2 out of 5 stars for Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers: &nbsp 3 out of 5 stars for Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers: &nbsp 4 out of 5 stars for Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers: &nbsp 5 out of 5 stars for Understands and Aligns with our Business • Demonstrates knowledge of our business and industry • Strategic and proactive, early involvement • Firm acts like they are part of our team and invested in our success • Few if any requests for waivers: &nbsp
Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects	Reset star selection 1 out of 5 stars for Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects: &nbsp 2 out of 5 stars for Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects: &nbsp 3 out of 5 stars for Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects: &nbsp 4 out of 5 stars for Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects: &nbsp 5 out of 5 stars for Shared Values • Demonstrated commitment to diversity and inclusion • Sponsors and/or contributes to pro bono and community service projects: &nbsp
Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations	Reset star selection 1 out of 5 stars for Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations: &nbsp 2 out of 5 stars for Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations: &nbsp 3 out of 5 stars for Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations: &nbsp 4 out of 5 stars for Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations: &nbsp 5 out of 5 stars for Quality of Work Product • Demonstrates in-depth subject matter expertise • Provides actionable legal opinions that help solve business problems • Delivers crisp and high quality work product and presentations: &nbsp
Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed	Reset star selection 1 out of 5 stars for Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed: &nbsp 2 out of 5 stars for Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed: &nbsp 3 out of 5 stars for Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed: &nbsp 4 out of 5 stars for Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed: &nbsp 5 out of 5 stars for Responsiveness / Timeliness • Provides timely and concise communications • Quick to provide meaningful responses in time sensitive situations • Responsive to phone calls/e-mails and strives to be available when needed: &nbsp
Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters	Reset star selection 1 out of 5 stars for Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters: &nbsp 2 out of 5 stars for Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters: &nbsp 3 out of 5 stars for Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters: &nbsp 4 out of 5 stars for Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters: &nbsp 5 out of 5 stars for Effective Use of Technology • Demonstrates good working knowledge of available technologies to improve service delivery and/or reduce cost • Actively trains staff on effective use of tools • Presents options to employ technology on our matters: &nbsp
Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments)	Reset star selection 1 out of 5 stars for Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments): &nbsp 2 out of 5 stars for Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments): &nbsp 3 out of 5 stars for Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments): &nbsp 4 out of 5 stars for Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments): &nbsp 5 out of 5 stars for Innovation / Creativity • Thinks outside the box to resolve business and legal challenges • Understands company cost constraints and responds with creative solutions • Value-added service offerings (CLE, free/discounted secondments): &nbsp
Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company	Reset star selection 1 out of 5 stars for Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company: &nbsp 2 out of 5 stars for Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company: &nbsp 3 out of 5 stars for Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company: &nbsp 4 out of 5 stars for Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company: &nbsp 5 out of 5 stars for Service Delivery • Consistently staffs the best available talent and subject matter expertise • Staffing levels are appropriately matched to the size and complexity of the matter • Partners/works well with other firms who serve the company: &nbsp
Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained	Reset star selection 1 out of 5 stars for Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained: &nbsp 2 out of 5 stars for Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained: &nbsp 3 out of 5 stars for Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained: &nbsp 4 out of 5 stars for Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained: &nbsp 5 out of 5 stars for Results / Outcomes • Consistently achieves favorable interim and final outcomes for the company • Positive results relative to liabilities averted, reduced settlements, recoveries attained: &nbsp
Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost	Reset star selection 1 out of 5 stars for Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost: &nbsp 2 out of 5 stars for Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost: &nbsp 3 out of 5 stars for Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost: &nbsp 4 out of 5 stars for Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost: &nbsp 5 out of 5 stars for Cost Effectiveness • Cost relative to value delivered/outcomes • Develops useful, realistic budgets and manages to them with regular communication • Effective use of tools and technology to reduce the cost of service • Provides fee arrangements which share risk and/or reduce cost: &nbsp
Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks	Reset star selection 1 out of 5 stars for Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks : &nbsp 2 out of 5 stars for Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks : &nbsp 3 out of 5 stars for Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks : &nbsp 4 out of 5 stars for Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks : &nbsp 5 out of 5 stars for Transparency and Information Sharing • Provides metrics and data on case statistics, performance and outcomes • Firm shares trends, benchmarks : &nbsp

CLOC - Law Firm Performance Evaluation

Introduction